Frequently Asked Questions

From xat wiki
This page is a translated version of the page Faq and the translation is 3% complete.
Outdated translations are marked like this.

Како да променим име слику и страницу?

To change your display name, click on it at the top of the Visitors list on the right-hand side of the chat.

  • Enter the name you would like to use (using your real full name is not recommended).

You can add your personal avatar where it says "Avatar" after clicking on your name.

  • Get the direct link of the image that you have uploaded and paste it in the "Picture" field then press "OK".

To add a home page, insert the URL below the "Status" field.

Како да направим свој чет?

Да направите ваш чет Click here. Да направите вашу чет групу click here. (Погледајте Groups чланак да видите разлику)

Да ли могу да обришем своју групу?

Не можете обрисати групу коју сте направили. Можете је ресетовати, направити је само за чланове и променити пасворд. Ако је оставите неактивну 3 месеца или дуже руги корисници ће моћи да је купе. Ако вам је чет постављен на неки ваш сајт можете га избрисати са тог сајта тако што чете обрисати html код на вашем сајту.

Click on it and your chat information and ownership will be successfully deleted. All information that ties the chat to the main owner will be erased from xat, and the group will be immediately put up for purchase. If you want to re-gain ownership of a deleted chat, you will have to purchase the chat group from xat.

In the case that the chat group does not become immediately buyable, users may create a ticket under the "Short names and Groups" help department and request that the chat be put back up for sale. You must be a paid user to do this.

Да ли могу да променим име своје групе?

Нажалост не можете променити име ваше групе. Али можете направити другу. Да направите другу групу идите на here.

You are able, however, to change the capitalization of the group name. To do this, hover over "group" at the top right and click "customize", enter the group password and go to the "Settings" tab and change the capitalization of your chat's name in the "group name" box. Otherwise, you can make a new group.

How do I find other people to chat with?

Check the promoted groups on the xat.com main page. Visit Groups or hover the groups button in the top right corner of any xat.com page.

Is there anything I'm missing out on?

What are xats/days?

xats are the official currency of xat.com. To buy xats, click on the "get xats" icon on the smiley line of any chat group. Days are subscriber time and allow you to maintain your subscriber abilities, such as using powers, combining smilies and setting smilies as avatars.

What are powers?

Powers give you special abilities in the chat. These include blocking private chats from people you don't know, making your "pawn" different colors, creating categories in your Friends list or even allowing the use of more smilies and hugs.

Note: You need subscriber days to use powers.

How can I stay safe online?

Read Safety for more information on how to stay safe online. Although these safety tips can increase your knowledge, you should not rely on them completely. We also have other Security Guides you may want to check.

What do the colors on the Visitors and Friends list mean?

For a full list of the pawn colors, you can refer to the Users Guide.

Note: Some of these pawn colors are powers, and need to be purchased.

What are those hats on some users' pawns, and how do I get them?

You can use many different kinds of hats by acquiring the Hat power. Some of them may require specific powers to function, for example, Hats, which is an addition to the Hat power that gives you nine more options.

For example:

  • For a baseball cap, type (hat#t) in your name. To change the color, add # then the color code after it. For example, to make a blue baseball cap, you need the Blue power and type (hat#t#b). For a purple baseball cap, type (hat#t#800080) or (hat#t#rrb). You don't need color powers to use hex color codes such as #800080.
  • For a top hat, type (hat#a) in your name. You can customize colors the same way as the baseball cap.
  • For a small egg on the left side of your pawn, type (hat#e). If you don't have AllPowers, the egg will appear in the colors yellow, red and blue by default. If you do have AllPowers, it will be golden. You can change the color to whatever color you want, similar to the other hats.
Note: If you have AllPowers enabled and your pawn has the golden egg, you can not color it unless you disable AllPowers.
  • If you type (hat#g), you will have a red gift on the left side of your pawn. You can change the color to whatever color you choose, similar to the other hats.
Note: You can only use this hat if you have received at least one gift! If you have not received at least one gift, (hat#g) is turned into an egg instead of the usual gift.

How many friends should I add?

You can add as many friends as you like but there is no point in adding everyone you ever see, only people that you will want to talk to again. If you want to search for a specific friend in your Friends list, just go to the friends tab and type their display name or ID.

Can I erase my entire Friends list at once?

Unfortunately, you can't erase your entire Friends list at one time; you need to unfriend each user one by one. If you don't mind making a new account, you can do that and erase your entire Friends list. If you want to make a new account, hover the "account" tab in the upper right corner, then click "logout". Once you confirm that you want to log out, go to the main page and click the "register" button at the top right. You can then register this new ID to make a new account.

How do I retrieve the password to my xat account?

Go to the xat login page and click on "Lost password" near the top.

How do I retrieve the password to my xat group?

Hover over "group" at the top right and click "customize", then click "forgot password?". Your password will be emailed to the email you created the group with.

Note: If you request a temporary password, xat will always e-mail you the same serial password until you change it to something else.

What is Stealth mode?

Stealth is a mode that can be enabled from the Quickbar or your Account Settings. When enabled, owners and main owners will look like a guest (pawn is green, and it doesn't say "Owner" or "Main Owner"). An owner in stealth still has the ability to use all actions without revealing their rank. This is ideal for chatting with suspected rule breakers and seeing how they react to users who aren't part of the chat staff.

Note: Mods and owners may open your interact dialog by clicking on your name. They will notice that you cannot be kicked or banned and figure out you are an owner in disguise.

What if I'm locked out?

Locked out is a security measure caused by Account Protection that blocks you from accessing your xat account. You can either return to the location you registered your account / last had a location update or use the ticket form on the forum to have this resolved. As this process requires a forum account, you can view the forum article for instructions on how to create one.

What do the buttons on the Visitors list mean?

These are known as "pools" around the xat community. Pools appear when your chat has 60 or more users, to prevent too many users in one chat at once.

  • You can also get pools on your chat group by purchasing and assigning Banpool and Rankpool powers to it.

Why don't my Nameglow / Hat / Bump / Away powers work?

Please make sure to use lowercase letters. "(GLOW)" won't work for Nameglow, "(Hat#t)" or "(HAT#t)" won't work for Hat, "(BUMP)" or "(Bump)" won't work for Bump, and "/AWAY" or "/Away" won't work for Away.

What if somebody is breaking terms?

If a user is breaking xat Terms of Service, click on their name on the Visitors list or in one of their messages, then click the circle-backslash symbol at the top right and press "Report". Alternatively, click their avatar or picture and click "inappropriate" on their xatspace. If a chat group is breaking xat terms, hover over "group" at the top right and click "inappropriate". Do not report users or groups without a valid reason!

What if I have been scammed?

Scams are attempts to steal xats, subscriber days, powers, or accounts from you. If you have been scammed, phished or are missing any xats report the user via ticket instead. Please include any evidence that you have in the ticket (screenshots or a video). If you have forgotten to take proof, you can still open a ticket with information regarding the scam and a volunteer can look through trade logs.

How do I reset my ID?

Before following these steps, make sure the ID is registered or you won't be able to get it back!

To reset your ID, hover over "account" at the top right and click "logout". Once it's done, a new ID will be generated and you can click "login", if you want to log in a existing account, or "register", to register the recently generated new ID.

What does "promoting" do?

Promoting your chat puts it on the xat.com main page and xat groups lists. This feature allows you to attract users to your chat group and help you gain regular users.

  • Note: Please abide by the xat terms and Promotion Guidelines. If you do not abide by these rules, your promotion will end with no notice, no refund of xats and your group may be delisted and blocked from further promotion.

What if the chat name I want is taken?

If the chat is inactive for 90 days or more or if its previous main owner deleted it (i.e. deleted all information that ties the chat to them), you may purchase it.

The price of a given chat group is affected by 2 factors:

  • Generally, the price is higher if you use common words for the chat name.
  • The longer a chat has been inactive, the less it costs to acquire it.

Why is there a minimum limit of 10 characters for registered names?

Registered names are typically 10 characters minimum (18 max) to allow you to be creative. If you want a shorter username, you can visit the buy a short name page to get costs.

What are the official chats?

Official chats refer to chats owned by xat.com and managed by appointed users.

How can I get help with something else?

You can visit the Help chat for live help or create a thread on the General Support forum. You could also open a ticket under the appropriate help topic. Please make sure any forum support threads and tickets are posted in English (use a translator if necessary).

Any notable anniversary celebrations on xat?

  • Launching of xat chats - 17 September
  • xatech - 20 September
  • Trade chat - 18 January
  • Ajuda chat - 28 May