- To create a ticket, you need to go to http://util.xat.com/support/open.php.
Your xat ID will automatically be shown in "xat username" form. Please note you must be a PAID USER to open a ticket.
- If you are not a paid user you may go to http://xat.com/support and register on the forum and post in the general support section.
- In the next form, you type your xat.com password for that corresponding username. Under "Help Topic" you need to chose one of the dropdowns from the menu, which include the following:
Once this is done, you need to type a subject for the ticket (ex: I am locked out of my account) this topic needs to be at least 5 words.
The final step will be explaining the issue you are having, or what you need help with. Under "Message" you need to put a descriptive explanation of the problem you're having. For example: "I am locked out of my ID 12345678, please update my location". If you are locked out, include any details that will help to verify that you are the account holder. These details might include your old IP address, the account name and ID number, number of xats/days on your account, internet provider, previous location, etc.
Click open ticket, and await for a response.
Viewing a created ticket; and responding
To view the ticket you've created, go to http://xat.com/ticket and then select "Check Status"
Once done, it will show your xat username, you will see a message saying "Authentication Required" this means you need to enter your xat password.
You will then see a list of tickets:
Chose the ticket you want to check a response for, and the message you sent will be displayed, along with a possible response:
You can respond to that if you continue to have the issue you were having, or if you have another question. If the answer they provided fixes your issue, then you have completed the process.
To see a list of the current ticket volunteers, see the Volunteers page.