Difference between revisions of "Ticket times"
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Revision as of 12:48, 10 May 2017
In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
In most cases, a delay is considered five or more days since your last reply from us.
A General Question or Concern
Normal
Account Block
Delayed
High volume of tickets
Account Hold
Normal
Chat Block
Normal
Domain Unblock
Normal
Email Change or Email Hint
Normal
Location Update
Normal
Locked Out, Lost Auth
Normal
Lost Access
Normal
Payment Problems
Normal
Report Scam, Report Phishing Site
Delayed
Short Names
Normal
Scam reports in progress
Reply is sent when there is new information to share
