Ticket times
From xat wiki
Revision as of 09:45, 15 December 2016 by Andre (xat.me/Andre) (Marked this version for translation)
xat Support - Department Status Updates[edit]
In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
In most cases, a delay is considered 5 or more days since your last reply from us.
There are delays across multiple departments
Refreshed Dec 15
A General Question or Concern
Normal
Account Block, Account Hold
Normal
Chat Block
Normal
Domain Unblock
Delayed
Email Change or Email Hint
Normal
Location Update
Normal
Locked Out, Lost Auth
Normal
Lost Access
Delayed
High volume of tickets
Payment Problems
Normal
Report Scam, Report Phishing Site
Delayed
Scam reports in progress
Reply is sent when there is new information to share
Short Names
Normal
