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In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
In most cases, a delay is considered 5 or more days since your last reply from us.
There are delays across multiple departments
Refreshed Dec 15
A General Question or Concern
Account Block, Account Hold
Email Change or Email Hint
Locked Out, Lost Auth
High volume of tickets
Report Scam, Report Phishing Site
Scam reports in progress
Reply is sent when there is new information to share