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In an effort to keep xat users updated with information relevant to their ticket status, this page has been created to show the various statuses of the departments that correspond to the help topics listed below. The statuses are true for most users, although some users may experience quicker or slower replies based on their individual circumstances.
In most cases, a delay is considered five or more days since your last reply from us.
A General Question or Concern
Account Block, Transfer Block
: E26, E28, E55; System problem (11, 25, 26, 30, 31, 32, 55, 56)
: System problem (12, 33)
: Not available (5, 8)
Email Change or Email Hint
Locked Out, Lost Auth
Report Scam, Report Phishing Site
: System problem (29), E46
High volume of tickets
Short Names and Groups
Scam reports in progress
Reply is sent when there is new information to share